Exclusive customer service (Newsletter) - Continental beds and natural mattresses | Johann Malle

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03.06.2016

Dear customers, We have prepared you a clear list of the services we offer, which we will be happy to provide when you buy our products. We always say that our services do not end when we make a sale, and what many consider to be "extras", we at Johann Malle take for granted.

Exclusive customer service

WE OFFER ALL OUR CUSTOMERS THE FOLLOWING EXCLUSIVE SERVICES
When purchasing mattresses, beds, continental beds, etc.



• FAST AND INDIVIDUAL SERVICE FREE OF CHARGE
…when dealing with your needs and non-standard requirements. We are a Czech manufacturing company based near Mladá Boleslav.
Speed, reliability, precision and willingness are offered as standard – don’t hesitate to ask us about anything you need to know.


• MEASUREMENTS FOR ATYPICAL DESIGNS FREE OF CHARGE
If an order is for an atypical design, our specialists come to take measurements and find out the information they need to ensure that the order is designed properly.


• LOANS OF NATURAL MATTRESSES AND BEDS FREE OF CHARGE
We offer all our customers the free loan of natural mattresses and continental beds for around 7 days to experience the advantages and benefits of natural products for themselves. Of course, we can also lend you a mattress free of charge while your new order is being processed or when additional atypical alterations are being made.


• TRANSPORT THROUGHOUT THE CZECH REPUBLIC FREE OF CHARGE
Applies to all orders - beds, mattresses and accessories. Transport throughout the Czech Republic is completely free of charge. We deliver and professionally install mattresses and beds as a standard part of our service.


• ECOLOGICAL DISPOSAL FREE OF CHARGE
When you buy a new product, we can collect your old bed and mattress to be disposed of in an environmentally-friendly manner.


• ASSISTANCE WHEN MOVING FREE OF CHARGE
if you’re moving, we can offer you one-off assistance moving a bed, mattress or continental bed you have bought within 5 years of the date of purchase.


• WE COLLABORATE WITH ARCHITECTS AND DESIGNERS  
Put us in contact with your court architect or designer.
We will be very happy to work with them and become a part of your dream bedroom.

 

ADDITIONAL SERVICES, WARRANTIES AND EXPERT CONSULTANCY
Discover perfect and peaceful sleep for a lifetime



• EXPERT ADVICE AND RECOMMENDATIONS
We willingly and humbly offer expert advice and recommendations on how to properly look after your natural handmade Johann Malle products – don’t hesitate to ask us about anything you need to know.


• PRODUCTION TOURS
A unique opportunity to see Czech masters of their craft engaged in honest and meticulous craftsmanship when making unique natural products. For customers who purchase our products.


• BECOME AN ACTUAL DESIGNER
The final look of a bed, bead-head, bedside tables – the contract as a whole, is always down to the customer.
We offer a choice of countless quality upholstery fabrics in various different colours and designs, leather, artificial leather, different types of upholstery, shapes, layouts, etc. Come and see for yourselves.


• WE MANUFACTURE ALMOST ANYTHING
We will gladly manufacture furniture for you, as well as atypical beds and accessories – even if it’s not part of our official range. Our additional range includes everything from quilts and pillows with various fillers through to bedding, sheets, protectors, ruffles and other accessories.

 

• RECOMMENDATIONS FROM A PHYSIOTHERAPIST AND SLEEP HYGIENE
We regularly attend training sessions with leading physiotherapists, who advise us on our production processes and the subsequent composition – hardness of our mattresses. We provide expert consultancy on matters of sleep hygiene and health problems associated with the locomotor system.


• ATYPICAL AND ADDITIONAL ALTERATIONS
An additional change – altering the hardness of all mattresses for years after purchase. Excluding spring mattresses, this applies to items costing more than 4,000 CZK, including VAT and transport, 90 × 200 cm in size, lowering toppers, repairing mechanical damage, reupholstering mattresses and beds with another material at a reduced price.